Below are several of the more frequently asked questions we receive at White Lodge, please take a look below to see if we can answer your question here, if not feel free to get in contact with us and we will be glad to assist.

General Frequently Asked Questions

How is White Lodge regulated?

White Lodge is regulated by the Care Quality Commission; you can find our latest report on the CQC Website by following the link at the top of the website.

What happens if a Resident needs a Doctor?

If there is a deterioration with a Service Users health, their GP of choice would be contacted, and a visit would be organised, a member of the management team would always be involved / aware of this to oversee or deal with the situation.

What happens if my relative becomes ill and needs more care?

We can accommodate an increase in care should your relative become unwell. However, this would be monitored on a regular basis to reassess needs and ensure that care needs can be met and continuity within the level of care maintained.

What do the fees include?

The fees cover living and care cost – anything additional to this i.e. outside resources (example hairdresser / chiropodist) would be charged. You would always be informed of any additional charges prior to the service being used.

Are there Staff on duty throughout the day and night?

White Lodge provides care to all residents 24 hours a day.

Do we cater for special individual dietary needs?

Any dietary needs should be discussed in and around the initial assessment. We do cater for special dietary requirements and have the full support of our skilled Catering team.

What activities do you offer ?

At White Lodge we have a full time Activities Coordinator. There is a regular and varied programme of social activities including Quizzes, Board Games, Bingo, Music & Movement, minibus outings and a variety of outside entertainment. We will always incorporate activities that relate to each individual’s abilities and needs.